FAQ

📦 Do I need an account to order?

No, you can place an order as a guest. However, creating an account allows you to enjoy perks like:

  • 🚀 Faster checkout
  • 📋 Access to your order history
  • ✨ Updates on new releases and promotions
🔄 Can I exchange an item for another size or color?

We do not offer direct exchanges. Instead, you can return your item for store credit and use it to place a new order in your desired size or color.

For more details, visit our Return Policy.

📍 How do I track my order?

You’ll receive an email with a tracking link as soon as your order ships. You can also track your order by contacting us at:

📧 customercare@energyfitwear.com

💳 What payment methods do you accept?

We accept the following payment methods:

  • 💳 Visa
  • 💳 Mastercard
  • 💳 American Express
  • 💰 PayPal

We do not accept checks, money orders, direct bank transfers, or cash on delivery.

🔒 How secure is my online order?

All transactions are processed through a secure SSL connection. Your payment information is encrypted and is not stored on our servers for your protection.

✍️ How do I change or cancel my order?

If your order has not been processed or shipped, you may be able to request a change or cancellation by contacting us directly:

📧 customercare@energyfitwear.com

Note: Once an order has been picked, packed, or shipped, we can no longer make changes. At this stage, you’ll need to process a return. Visit our Return Policy for more details.

⏳ When will my order be processed?

We process orders from Monday to Saturday. Orders are processed within 1-3 business days from the order date, and shipping takes place the same day or the day after processing is complete.

Once your order ships, you will receive a tracking email with details on your package’s progress.

🚚 When will my order arrive?

Standard shipping takes approximately 2-5 business days after your order has shipped. You’ll receive tracking information via email within 24 hours after shipping.

📦 What do I do if my package says 'Returned to Sender' or 'Refused'?

If your package is returned to us, we will attempt to contact you to confirm your shipping address. If we do not receive a response, we will issue store credit to the email address associated with your order.

🧾 Will I be charged customs or taxes if I order outside the USA?

Yes, depending on your country's customs regulations, you may be responsible for import taxes, duties, and customs fees once your package arrives. These fees are not included in your order and are the responsibility of the customer.

For more details, please check with your local customs office.

📩 What should I do if I have missing or damaged items?

If you received an order with missing, incorrect, or damaged items, please contact us within 3 days of delivery. Send an email to:

📧 customercare@energyfitwear.com

Include your order number, photos of the items, and a description of the issue. We will review your request and provide a solution as soon as possible.

💬 How do I contact customer support?

If you have any questions or need assistance, you can reach our Customer Care Team via:

📧 Email Us