FAQ

Do I need to have an account to order?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

  • Quick checkout process
  • Easily view your order status and order history
  • Receive updates detailing our new releases and special promotions
What if I forgot my password?

On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.

What is the best and quickest way to get the results I am looking for my request?

See below for each categorized Request form and fill it out.

  • Change Request Form: Any orders that have already been picked, packed or shipped CAN NOT be changed. At this phase, you would have to return the package back to us. Please refer to our Return Policy.
  • Verify Contact Information Form: If you are unable to locate the confirmation email/SMS for your order, our customer care team will be able to verify if we can find an active order for you and make sure you receive the confirmation notification.

You can always refer to our Help Desk by clicking here. If you have any additional questions about our request forms, feel free to reach out to our customer care agents by email: customercare@energyfitwear.com, or simply Submitting a Request by clicking here.

Are there any exchange rates?

All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

How secure is my online order?

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

How do I change or cancel my order?
If you would like to change your order you can click here to submit the Change Request Form. 
We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment. 

Please note: Any orders that have already been picked, packed or shipped CAN NOT be changed. At this phase, you would have to return the package back to us. Please see our Easy Return Policy.

How do I set my shipping address?

Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".

Can I change my shipping address after placing an order?

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vocational address as we do not know how long the destination's customs department will have the package on hold.
If you would like to change your order you can click here to submit the Change Request Form. 

When will my order be processed?

We process orders between Monday through Saturday. Orders will be processed within 1-7 business days from the order date and shipped the next day after the processing day. You will receive an automated notification once the tracking number is available.

Please contact us if you do not receive tracking confirmation via email or SMS after 10 business days from the day you completed your payment.

When will my order arrive?

Standard shipping option will take 2-5 business days for the product to arrive. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. 

How do I track my order?

We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order.

You can track your order by sending us an email at customercare@energyfitwear.com

Can I use several discount codes in one order?

Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

What Do I Do If I Have Missing Items In My Order?

If something is still missing, please contact us immediately.

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office. 

Can I return or exchange an item?
All returns are refunded via store credit in the form of a Energy Fit Wear Store Credit Gift Card.  As we can't ensure availability of the style/size by the time returned items come back to our Return Center, we are unable to accommodate exchanges. Instead, we welcome you to return your item(s) and re-order the item(s) in your desired size or style once your store credit is issued.

Visit the Easy Return Policy page to learn more.
What if the item(s) I received are defective/incorrect/damaged?

Please contact us (customercare@energyfitwear.com) within 3 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

How long is the returns process?

Processing returns may take up to 5-10 business days from the day we receive your return. We will email you to confirm once your return has been processed.