Please access our Online Returns Portal and start the returns process by putting in a request for a RMA#.
Please be sure to send your item(s) back in full compliance with our return policy:
- Items must be sent back within 30 days of the confirmed delivery date.
- Items must be free of stains, makeup, deodorant, unworn, unwashed, and have original tags.
- All returns will be refunded via store credit or with an exchange request once successfully processed by our returns department.
- Returns are processed within 7-21 business days after your item(s) are delivered to our return center.
- Incorrect or missing items received must be reported within 3 business days of confirmed delivery. Please email firstname.lastname@example.org for assistance.
Additional notes: When returning by mail, you are liable to make sure the package arrives successfully back to us by ensuring it's in a secure package. Make sure to include the original packing slip or your order number upon returning.
Our return address is:
Energy Fit Wear Returns
PO Box 1688
South Hackensack NJ 07606
Once your return is fully processed, we will issue you store credit for use on a future purchase unless you leave a note for our return team to request for an exchange size and/or color.
Returned to Sender & Refused Packages
This can happen if:
-An address is invalid or missing information
-The carrier is unable to deliver your package
-The order is refused by the customer at the time of delivery.
Returned to sender or refused packages will be restocked and you will be issued store credit, unless you contact our customer care team and provide us with a correct address. You can reach out to us anytime by sending us an email to email@example.com and we'll be able to investigate if your package was returned back to us due to an insufficient address.
To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery to address provided.
Note: We are unable to make changes to orders that are placed on our system after 6 hours an order is placed. In some very limited cases we may be able to, you must contact us at firstname.lastname@example.org and we'll be able to determine.
Reserved Rights Regarding Returns
Energy Fit Wear reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing;”
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
- Potential fraud or criminal activity.
Non-Energy Fit Wear items sent to our Return Center will be discarded upon receipt.
Because we can't ensure availability of the style/size by the time returned items come back to our Return Center, we are unable to accommodate exchanges. Instead, we welcome you to return your item(s) and re-order the item(s) in your desired size or style once your store credit is issued.
Something is wrong, Incorrect, Missing Items
Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is incorrect or you believe that you are missing an item - please email email@example.com within three (3) days of delivery. Once we receive your email and assess the situation, we will be in contact with you to determine the needed outcome. Please allow 3-5 business days for your request to be processed.
Store credit will be issued to your original contact method via email and/or SMS for your return item(s) once your package is received and successfully processed at our Returns Center. Please allow up to 7-21 business days for our Returns Department to process your return once delivered.